Wallet Reload Did Not Complete

If a wallet reload fails, check the following:

• Confirm that the saved card is valid.
• Confirm that the card has not expired.
• Verify the billing information associated with the payment method.
• Confirm that sufficient funds or credit are available.
• Make sure you are connected to the internet.
• Try the transaction again only after confirming that the original transaction did not complete.

Customers should avoid repeatedly submitting a reload if they are unsure whether the original transaction was successful.

Check the wallet balance and transaction activity before attempting another reload.

If the payment appears to have been charged but the wallet balance did not update, contact the facility for assistance.