Duplicate Accounts

Duplicate accounts may occur if:

• A customer creates a new account after an older account has already been migrated.
• Different email addresses are used.
• An account is created by staff and another is created by the customer.
• Information from a previous system does not exactly match the customer’s current information.

Customers should avoid creating additional accounts if they believe an account already exists.

Contact facility staff if duplicate accounts need to be reviewed.

Depending on the information involved, staff may be able to correct or consolidate the customer’s account information.